Privacy Policy
This policy explains how Surge Auto Care handles your personal information when you use our website or book our services.
Effective Date: January 1, 2026 · Last Updated: June 1, 2026
1. Information We Collect
When you submit a booking request through our website, we collect the information you provide including:
- Name and phone number
- Email address (if provided)
- Vehicle information — year, make, model, type, and color
- Service preferences, preferred date, and any notes you include
We may also collect basic technical data such as your IP address and browser type through standard website analytics. This data is used only in aggregate and is never tied to your personal identity.
2. How We Use Your Information
We use your information only to:
- Confirm and schedule your appointment
- Contact you regarding your booking via phone, text, or email
- Follow up after your service
- Improve our services and customer experience
We do not sell, rent, or share your information with third parties for marketing purposes. Your information is used solely in connection with services you have requested from us.
3. How We Share Your Information
We do not sell your data. The only third party that receives your booking information is Formspree, which we use to securely deliver your form submission to us. Formspree's own privacy policy governs how they handle that data, and we encourage you to review it. We may also disclose information if required by law or to protect the rights and safety of our business and customers.
4. Data Retention
We keep your information for as long as needed to provide our services and for general business records, typically no longer than three years. You can request deletion of your data at any time by reaching out to us directly and we will act on it promptly.
5. Security
Our booking form uses HTTPS encryption and is processed through Formspree's secure infrastructure. We take reasonable precautions to protect your information from unauthorized access or disclosure. While we take reasonable steps to protect your information, no internet transmission is 100% secure and we cannot guarantee absolute security.
6. Cookies
Our website may use basic cookies to improve your browsing experience and understand how visitors interact with our site. We do not use cookies for advertising or to track you across other websites. You can disable cookies in your browser settings at any time, though doing so may affect some functionality of our site.
7. Third-Party Links
Our website links to Instagram, TikTok, and Facebook so you can follow and connect with us on social media. We are not responsible for the privacy practices of those platforms, as they operate independently under their own policies. We recommend reviewing their privacy policies separately before engaging with them.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. We will respond to all requests within a reasonable timeframe and at no cost to you. To exercise any of these rights, contact us at contact@surgeautocare.com or call (224) 428-2180.
9. Changes to This Policy
We may update this policy from time to time as our services or legal requirements change. Any changes will be posted here with an updated date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated policy.
10. Contact Us
Questions about this policy or how we handle your data? We're happy to help — reach out anytime:
- Email: contact@surgeautocare.com
- Phone: (224) 428-2180